Management Training in Évora

Lean Methodology is a proven approach for improving efficiency and effectiveness by eliminating waste and focusing on value-added activities. Through theory, practice, and collaborative exercises, this course helps participants identify opportunities for improvement in their daily processes and develop actionable proposals using Lean tools.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to learn and apply Lean concepts to their workplace in a practical, engaging, and collaborative environment.

By the end of this training, participants will be able to:

• Understand the fundamentals of Lean Thinking and continuous improvement.
• Identify waste in daily processes and propose practical improvements.
• Apply Lean tools such as PDCA, Value Stream Mapping, and Kanban boards.
• Collaborate effectively to generate transformation initiatives for their teams.

Format of the Course

• Short theoretical modules to understand Lean concepts.
• Practical exercises and case-based dynamics.
• Interactive and engaging activities in a workshop format.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Lean is a methodology focused on maximizing value while minimizing waste in processes.

This instructor-led, live training (online or onsite) is aimed at intermediate-level banking and process management professionals who wish to apply Lean and Agile tools to improve efficiency in managing requirements, projects, and operational processes.

By the end of this training, participants will be able to:

• Understand and apply Lean principles in the context of banking processes.
• Use Lean tools to optimize requirements gathering and project execution.
• Implement and manage Kanban boards for effective workflow management.
• Identify and eliminate waste in banking and service-oriented processes.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on application of Lean and Agile tools in case-based scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Évora (online or onsite) is aimed at intermediate-level to advanced-level finance and asset management professionals who wish to optimize asset tracking, control, and compliance with international financial reporting standards (IFRS).

By the end of this training, participants will be able to:

• Classify and configure fixed assets according to IFRS regulations.
• Manage asset creation, acquisition, and capitalization.
• Implement control measures for asset tracking and monitoring.
• Apply appropriate depreciation and amortization methods.
• Process asset movements, transfers, and disposals effectively.
• Ensure compliance with financial reporting and audit standards.

This instructor-led, live training in Évora (online or onsite) is aimed at beginner-level HR professionals who wish to understand and implement optimized HR processes that align with fast-paced, agile environments, and leverage automation and data-driven strategies for better decision-making.

By the end of this training, participants will be able to:

• Design and implement efficient HR processes that align with the fast-paced, agile tech environment.
• Streamline core HR processes and leverage automation tools.
• Ensure alignment of HR strategies with business objectives to support scalability and continuous improvement.

This instructor-led, live training in Évora (online or onsite) is aimed at beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, tailored to the unique challenges of tech environments.
• Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce.

Kaizen is an approach centered on continuous, incremental improvement that strengthens productivity, quality and workplace culture.

This instructor-led, live training (online or onsite) is aimed at intermediate-level professionals who wish to apply Kaizen principles, tools and behaviours within their teams and daily operations.

At the conclusion of this course, participants will be able to:

• Explain the key principles and mindset underlying Kaizen.
• Differentiate continuous improvement from reactive problem-solving methods.
• Apply core Kaizen tools such as 5 Whys, Ishikawa diagrams and the PDCA cycle.
• Promote engagement, communication and recognition to strengthen a culture of improvement.

Format of the Course

• Facilitated discussion and guided explanation.
• Team-based activities and hands-on tool application.
• Short, practical demonstrations using real-world scenarios.

Course Customization Options

• This course can be customized to focus on specific operational challenges or team objectives upon request.

This instructor-led, live training in Évora (online or onsite) is aimed at business professionals who wish to target specific organizational areas where process inefficiencies and defects are prevalent.

By the end of this training, participants will be able to:

• Understand the core concepts and principles of Lean Six Sigma.
• Apply the DMAIC methodology to define, measure, analyze, improve, and control processes effectively.
• Develop a plan for Lean Six Sigma deployment within their organization.

The training is designed to help anyone who is thinking of implementing or working on a balanced scorecard project

A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.

Audience

Anyone who is looking to enhance their assertiveness skills

Aim

This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme the participants will:

• Understand and overcome the barriers to being assertive
• Recognise behaviour traits within yourself and others and learn effective strategies for managing them
• Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
• Effectively manage difficult situations.

The Advanced Product Quality Planning (APQP) course is designed to provide participants with a comprehensive understanding of the APQP process and its application in product development and launch. This course will cover the key concepts, tools, and techniques used in APQP, enabling participants to effectively plan and manage quality throughout the product development lifecycle. Through practical examples, case studies, and interactive exercises, participants will develop the skills and knowledge necessary to successfully implement APQP in their organizations and ensure the delivery of high-quality products to customers.

This course is designed to help the attendee to build organizational resilience against a range of threats so that organizations can respond effectively to incidents, maintain the availability of business operations and safeguard its interests. 

Participant Profiles

CxO, Operation Managers, Enterprise Architects, Business and System Analysts and Designers

Objective

This introduction seminar provides you with an overview of the digital business models, business and enterprise architecture frameworks as well as methodologies that organizations are trying to focus on to increase their business agility facing disruptions of the digital age.

In particular, this seminar aims at helping you to understand frameworks and reference architectures that are used worldwide to align digital business models and IT system architectures with the changing competitive landscape.

A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.  Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.  Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others.  This workshop will also help participants communicate effectively, appropriately and clearly in all situations.

OBJECTIVES

• Developing competencies in the area of professional customer care
• Increasing the efficiency of communication with customers
• Attaining the knowledge of how to get to the underlying needs and expectations of customers
• Building strong and sustainable relationships with clients
• Expanding the positive image of the company in the market
• Identifying, reducing, and overcoming objections and barriers
• Learning about personalities and communication preferences when dealing with clients
• Establsihing the ability to create an open environment for communication
• Developing skills to communicate clearly and effectively
• Identifying barriers to effective communication
• Mastering body language and non-verbal communication

METHODS

• Role-playing
• Self-assessment tests
• Exercises in groups
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARING OUTCOMES

At the completion of this course, participants will be able to:

• Adopt a focused customer care strategy
• Identify key customer issues
• Build the professional image of the company
• Adapt to specific customer behaviour styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high quality customer care
• Use techniques to deal with difficult situations
• Recognise barriers to the delivery of outstanding customer service

This 1-day Change Management course equips employees with practical tools and strategies to navigate and adapt to organizational changes, even when they have no formal decision-making authority. The training focuses on understanding the nature of change, managing personal and team reactions, and maintaining productivity and morale throughout transitions. Participants will gain insights into how change impacts individuals, explore methods for reducing resistance, and practice resilience-building techniques to thrive in evolving work environments. By the end of the course, participants will be able to apply change management principles to their own roles, enhancing both their adaptability and their contribution to organizational success.

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

This instructor-led, live training in Évora (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO.

By the end of this training, participants will be able to:

• Hire and lead a vibrant and innovative technical team.
• Effectively adopt and manage the technology needed to develop great products.
• Apply useful techniques and strategies for managing products and projects.
• Scale the company business and move it in the right direction.

By the end of this training, participants will be able to:

• Develop a stronger idea on the different approaches towards contemporary delivery of learning.
• Able to link the current delivery to new and fresh approaches in learning delivery.
• Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
• Lead the organization in the application of digital transformation towards learning

Format of the Course

• Instructor Led Training through Online Delivery
• Interactive Planning with Outputs
• Digital Icebreakers
• Course Works

Overview

Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions.

Key features include:

• the explanation of the current risk-based regulations
• detailed review of the major risks faced by banks
• industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
• using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
• what challenges could be faced by risk managers in the future.

The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss.

Objectives

The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:

• major risk within the financial industry and the major international risk regulations
• how to manage a bank’s assets and liabilities whilst maximising return
• the interaction between risk types and how banks use an integrated approach for their management
• corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
• how to develop a culture of risk governance as a tool for minimising unnecessary risk taking

Who should attend this seminar

This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:

• Board level bank management
• Senior managers
• Senior risk managers and analysts
• Senior directors and risk managers responsible for strategic risk management
• Internal auditors
• Regulatory and compliance personnel
• Treasury professionals
• Asset and liability managers and analysts
• Regulators and supervisory professionals
• Suppliers and consultants to banks and the risk management industry
• Corporate governance and risk governance managers.

ISO 22301 Introduction training course enables you to comprehend the basic concepts of a Business Continuity Management System (BCMS).

By attending the ISO 22301 Introduction course, you will understand the importance of a Business Continuity Management System and the benefits that businesses, society and governments can obtain. 

Who should attend?

• Individuals interested in Business Continuity Management
• Individuals seeking to gain knowledge about the main processes of a Business Continuity Management System (BCMS)

Learning objectives

• Understand the concepts, approaches, methods, and techniques used to implement a Business Continuity Management System
• Understand the basic elements of a Business Continuity Management System 

ISO 9001 Foundation training enables you to learn the basic elements to implement and manage a Quality Management System (QMS) as specified in ISO 9001. During this training course, you will be able to understand the different modules of a QMS, including QMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After completing this course, you can sit for the exam and apply for a “PECB Certified ISO 9001 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.

Who should attend?

• Individuals involved in Quality Management
• Individuals seeking to gain knowledge about the main processes of Quality Management Systems (QMS)
• Individuals interested to pursue a career in Quality Management

The “PECB Certified ISO 9001 Foundation” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains: h Domain 1: Fundamental principles and concepts of a Quality Management System (QMS) h Domain 2: Quality Management System (QMS)

Upon the successful completion of the exam, you can apply for the “PECB Certified ISO 9001 Foundation” credential.

General Information

Certification fees are included on the exam price

Training material containing over 200 pages of information and practical examples will be distributed

A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued

In case of exam failure, you can retake the exam within 12 months for free

Who should attend: Managers interested in improving productivity by implementing 5S and who want to make sure they are starting this vital concept the right way.

This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S

The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.

Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works

Upon completing the training you will:

• Understand how 5S works and improve efficiency by 10 to 30%
• Be able to indentify sources of waste and improve profitability
• Understand the reasons for the five step process and know how to implement it
• Have the tools and procedures in order to improve processes
• Develop a concrete plan to introduce 5S to your workplace

If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to introduce, implement, and sustain 5S practices effectively in their organization.

Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

Instead of supporting deep analysis and large shifts, the McKinsey 7-S model is great for analyzing how coherent your company is. If you know that you need to change your act, but you’re not sure what to do, this is the change management model for you.

This instructor-led, live training (online or onsite) is aimed at managers, business owners and strategists planning to implement McKinsey 7s model in their respective organization.\

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Évora (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

This course is aimed at Project Managers and those interested in Risk Management within Projects.

Overview

This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.

The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation.

Learning Objectives

After attending this course, delegates will be able to:

• Describe the main problems that are faced by an organisation;
• Explain the various approaches to organisational development planning;
• Analyse the current business environment and influences affecting the organisation;
• Analyse resources within and external to the organisation;
• Explain the various approaches to managing strategy and it place in the business plan;
• Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
• Apply a deeper understanding of strategic development plans;
• Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
• Define approaches to managing the identified risks;
• Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
• Design policies, systems and processes to successfully implement the emergent strategic plans;
• Cover the key steps in change management

Who Should Attend

• Product/Service Managers
• Newly appointed as well as established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.

This instructor-led, live training in Évora (online or onsite) is aimed at supply managers and personnel who wish to adopt a quality-centric approach to managing suppliers.

By the end of this training, participants will be able to:

• Adopt a proactive and collaborative approach for enhancing supplier quality.
• Clearly define and communicate supply specifications and requirements.
• Explore different Supplier Quality Management Systems (QMS) and apply an analytical approach to choose the most suitable one.
• Use a QMS system to continuously monitor, inspect and audit supply chains.
• Ensure that suppliers provide the highest quality products and services.

Are you struggling with implementing Agile in your organization? Is the change too prescriptive? Are your teams overburdened and less productive but still too resistant for a revolutionary change?

Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it.

The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs.

If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks.

This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever.

Learning Outcomes

This 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility.

Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.”

Who Should Attend

This course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:

• Senior Management Positions (CxO)
• Program and Project Managers
• Product Managers, Product Owners and Business Analysts
• Scrum Team Members
• Scrum Masters, Team Leads and Change Agents
• Product & Software Developers & Testers
• Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
• Other roles such as HR and Finance professionals

Our services are delivered online to clients throughout the world in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and capacitate mangers, and are hosted by expert
facilitators and coaches, conveniently delivered online in the normal flow of work…

By the end of this training, participants have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.